Problems charging in public

When you visit a public charger, please ensure you are using a charger that is part of our network.

For a full list of our charging partners head to our locations page:

Alternatively, you could use Zap-Map to search for charge points near you. You can filter by network and save your filters so they stay the same each time you use the map.

If you are at an eligible charger, please ensure you are tapping the Mina card on the RFID reader, not the contactless card reader.

If you are still facing issues, contact a member of our support team at