I have a problem with payments to my energy supplier

We'll send you an SMS every month when we pay your energy provider for the costs to charge your company EV at home. The payment will also show on the Mina Driver Portal and on your energy bill as a credit.

Usually this happens on the 15th of each following month.

Can't see the payment on your energy bill? Don't worry, it can take a couple of days sometimes for our payment to be allocated to your account. If by the end of the month your payment isn't showing on your energy bill please get in touch with a member of our support team at support@mina.co.uk so we can investigate.

If you think your energy account should have received a payment but it hasn't, or if you have any other questions about being paid for energy costs, contact a member of our support team and we will help you get to the bottom of the issue.

Moving energy supplier or have a tariff rate increase/decrease

If you have recently changed energy supplier or notice your tariff rate has increased/decreased, please inform us right away. Without telling us could result in inaccurate payments and delays in us being able to pay your account. Don't worry though, as soon as you have told us we'll update our records and if any money is owed to your energy account as a result, we'll back date payments to bring your account up to date. We just need a copy of your new energy bill which shows you've moved suppliers or shows the increase/decrease in tariff rate.