Please ensure you are trying to charge at a charger that is on our network.
For a full list of our charging partners head to our locations page: www.mina.co.uk/locations
Alternatively, you could use Zap-Map www.zap-map.com to search for charge points near you. You can filter by network and save your filters so they stay the same each time you use the map.
If you are at an eligible charger, please ensure you are tapping the Mina card on the RFID reader, not the contactless card reader.
If you are still facing issues, give us a call at Mina on 0114 4000 151 or contact a member of our support team at firstname.lastname@example.org