You can access your account at the same URL you’ve always used: account.mina.co.uk. The next time you login to your account, you’ll see the new Allstar branding.

Homecharge and Chargepass card users can still reach support at mina.co.uk/support, by emailing us at support@mina.co.uk or at 0114 400 0151.

Allstar One Electric card users can contact the Allstar customer service centre 0345 266 5101 or fastadmin@allstarcard.co.uk Mon-Fri 9am-5:15

Nothing! You can charge your business EV at home as usual, and we will continue to pay your energy supplier directly each month. For on-the-road users, you can tap your Chargepass card as normal to charge your EV in public without having to pay a penny. We’ll continue to send your employer an invoice at the end of the month to cover all business charging costs.

You can continue to use your card as normal. 

Yes, you can continue to find your nearest public charge point using chargepass.co.uk/locations.

Yes. Your payments will reach your energy supplier on the 15th of each month. Where this date falls over a weekend, payments will be made on the next working day. Please note, this can take up to 10 working days for your energy supplier to allocate this payment, where it will then show on your energy account.

Your energy payments will continue to come from Mina until we change this over to Allstar.

No, your username and password haven’t changed, and you can still access your account at account.mina.co.uk.

Your account manager will remain the same and can be contacted at their usual email address, or at customersuccess@mina.co.uk.

We’re working on bringing all accounts together to offer you one single invoice for EV and fuel payments, watch this space!

Yes, drivers will still have their energy bills paid on or around the 15th of every month, businesses will still be invoiced on the 7th.

We will continue to provide our services to you. You are still contracted with Mina Digital Limited. Any further questions should be directed to legal@mina.co.uk.

No, they will remain at 7 days.

Your licence fees won't be altered as a result of this change.

We’re working to offer this in the future. Get in touch with your account manager or email customersuccess@mina.co.uk to speak about a single fuel and EV invoice.

You’ll get access to a number of Allstar products, here are some we think you might like:

If you still have ICE vehicles in your fleet, Allstar One is the card that helps you reduce refilling costs at the forecourt, with coverage at 90% of the UK’s fuel sites and Discount Diesel at 1600+ sites.

For drivers that need to make purchases while on-the-road, Allstar Plus is our 2-in-1 fuel and business payments card. Smooth out your cashflow with credit of up to £100k, access the UK’s biggest fuel network, and get a full overview of spends with a combined expense report.

Allstar ServicePoint gives you a complete overview of your vehicle maintenance. You get full control over your fleet, use our portal to book, approve and settle all vehicle maintenance requests.

*T&Cs apply.

Yes, they’ve received a similar email today outlining the news.

Yes, Mina’s ‘products’ haven’t changed, we’re just offering them now under the Allstar brand as we align as one. We’ll continue to provide our award winning payment solution for charging company EVs at home and on the road, you can read more about our offering here.

You can contact Andy or Lauren here: evreferrals@allstarcard.co.uk, or andy.lathbury@mina.co.uk or lauren@mina.co.uk

We remain committed to protecting your personal data. You can read more about how we process your personal data here (last updated September 2023). You will still have the right to opt-out of marketing communications should you wish to do so.